RETURNS & EXCHANGES POLICY
– We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.
– Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchange. Items will be exchanged at the current prevailing price.
– Please return goods with return form and mention the reason for returning the items.
– Customer needs to return the merchandise via traceable delivery i.e. courier or registered post at his own expense to our address.
– Delivery Charges will not be refunded. In case of free delivery, Rs.150 will still be deducted as the delivery expense
– Refund requests will be processed within 7 working days after receiving the return products.
– All returns should be sent to Shop no FF38, 1st floor, Lavish Mall, Tariq Road, Karachi.
– For further queries about exchanges and returns, please email us at contactus@pretdiaries.com or Whatsapp 0332-1339481
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
1. COMPLETE RETURN FORM
If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.
Don’t have a Return Form?
Please click here to download one.
if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.
2. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, along with the Return Form is included with your return shipment.
3. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post at his own expense to the following address: